Shipping & Delivery Policy

1. Method of Service Fulfilment & Delivery

When you purchase or subscribe to any car wash package on Carzz:

• Assigned Staff: A trained, background-verified wash boy ("Staff") is assigned to your building or residential route.
• Location of Delivery: The service is delivered directly where your car is parked (e.g., apartment basement parking, stilt parking, open driveway, or society parking slot) as specified during vehicle registration.
• Tools & Consumables: Our cleaning personnel arrive equipped with company-approved microfibre towels, pH-neutral foam shampoo, tyre polish, vacuum equipment, and tools necessary for your selected package.

2. Service Delivery Time Slots & Scheduling

Services are delivered based on the schedule configured under your vehicle profile:

• Morning Time Window: 06:30 AM to 08:30 AM (Designed so your car is freshly cleaned before your morning work commute).
• Evening Time Window: 05:30 PM to 06:30 PM.
• Weekly Frequency: Scheduled on your selected weekly days (e.g., Monday & Thursday, or Tuesday & Friday, depending on whether you chose a 4-wash or 8-wash monthly package).
• Turnaround Time per Vehicle: Each wash session takes approximately 15 to 30 minutes for exterior cleaning and 30 to 45 minutes for full exterior plus interior vacuuming.

3. Proof of Service Delivery (Before & After Photo Verification)

We ensure 100% accountability through our digital verification process:

• Our staff cannot close any wash job in their operational app without capturing and submitting timestamped Before-Wash and After-Wash photographs of your vehicle.
• Once submitted, these photos are immediately uploaded to your digital account dashboard and notified to you via WhatsApp.
• This digital record serves as undisputed proof of service delivery for billing and auditing.

4. Delays, Weather & Missed Deliveries

Under certain circumstances outside our reasonable control:

• Heavy Monsoon / Rain: Washing in heavy rain is ineffective and can damage clean paintwork. When heavy downpours occur, washes are paused and the wash count is safely restored to your quota.
• Staff Absence: If your assigned cleaner is on planned or emergency leave, an alternate cleaner is dispatched. If a substitute cannot cover your route on that day, the wash is rescheduled or credited back.
• Gate / Security Obstruction: If society security denies entry or the vehicle is inaccessible, our staff will attempt to contact you immediately. If unreachable, the wash is marked missed with photos of the blocked gate.

5. Service Coverage & Operational Areas

Carzz operates in designated operational routes across Nagpur, Maharashtra (including areas such as Wadi, Green Park, Bajaj Nagar, and expanding residential zones). We only accept bookings and subscriptions for locations within our active operational boundary.