Terms & Conditions

2. Description of Services

Carzz provides subscription-based and on-demand professional doorstep car washing, exterior pressure/bucket washing, interior vacuuming, polish, wax, and detailing services ("Services").

• Services are delivered directly at the customer's specified parking location, residential society, apartment complex, or commercial premise.
• Every completed wash includes mandatory timestamped before-and-after photographs uploaded to the customer's digital account dashboard for quality verification.
• Wash schedules operate on predetermined weekly recurrence plans chosen during package registration.

3. User Account & Registration

To subscribe to our Services, you must register an account by providing accurate and complete details including your full name, mobile number, email address, vehicle details (make, model, color, registration plate), and parking spot/society address.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Service Delivery & Customer Obligations

To ensure safe and timely delivery of services:

• Premises Access: You must ensure our authorized cleaning personnel have unhindered entry and access to your building, apartment parking area, and vehicle during the assigned time slot (morning 06:30 AM – 08:30 AM or evening 05:30 PM – 06:30 PM).
• Interior Cleaning: For interior vacuuming and dashboard dressing, the customer or building security must unlock the vehicle at the scheduled time. If the vehicle is locked, our staff will perform the exterior wash and mark interior service as unavailable.
• Valuables: You are strictly advised to remove all cash, jewelry, electronic items, and personal valuables from the vehicle before interior cleaning. Carzz is not liable for any lost or misplaced personal items.
• Water and Electricity: Where pressure washing is requested, reasonable access to a standard water point or electrical outlet on site may be required based on your package specifications.

6. Cancellations & Refunds

Our detailed policy governing subscription pauses, cancellations, and monetary refunds is set forth in our dedicated Refund and Cancellation Policy. In brief:

• Subscriptions can be cancelled or paused at any time prior to the start of the next monthly billing cycle.
• If a wash is missed due to weather or staff absence, it is automatically credited back to your account or rescheduled.
• Eligible refunds are processed back to the original payment source within 5 to 7 business days via Razorpay.

7. Vehicle Condition & Pre-Existing Damage

Our staff captures high-resolution before-wash photos of your car. Carzz is not responsible for pre-existing scratches, paint chipping, dents, oxidation, weathered rubber seals, or mechanical defects that existed prior to washing. Any complaints regarding wash quality or damages must be reported within 24 hours of wash completion along with photos via the Carzz customer portal.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Carzz, its proprietors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the services. Our maximum aggregate liability under any circumstances shall be limited to the amount paid by you for the specific service in dispute.

9. Governing Law & Jurisdiction

These Terms and any dispute arising from them or your usage of the platform shall be governed by, construed, and enforced in accordance with the laws of India. The courts located in Nagpur, Maharashtra, India shall have exclusive jurisdiction over all disputes arising out of or related to these Terms.